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Terms and Conditions

Terms and Conditions

Use of Facility: I agree upon booking or entering the Hoop City Facility, I will adhere to the rules and guidelines in place. I recognize that failure to do so may result in removal, or suspension from the venue.

Actions resulting in removal from the premises will include; vandalism, inappropriate language, misuse of equipment, physical violence, or intimidating mistreatment of staff, disturbing the peace or abuse of other members or customers of any form.

Confidentiality: I recognize that anything you share with us is regarded as confidential, whether it is business or personal information. We undertake not to, at any time, either directly or indirectly, use or disclose any information you share with us.

Payment/s: I acknowledge that all online payments, direct debits, and credit card transactions will be made via the EzyPay platform. I agree to the EzyPay terms and conditions and acknowledge that the transaction fees are set by EzyPay.

I accept that failure to make a payment or failure to have sufficient funds available at the time of the transactions that I may be liable for additional fees and charges at the full discretion of EzyPay and/or Hoop City.

Memberships: SignUp: I agree that upon purchasing a membership I am abiding by the Hoop City terms and conditions, and agree to make all necessary payments as required. All Junior Memberships must be purchased by a parent or guardian. Cancellations: I agree to provide a minimum one month notice on the cancellation of any membership with a minimum term commitment. I agree that 30% of the monies remaining under the agreed minimum term commitment will not be refundable. The non-refundable monies cover administration and business costs incurred.

Session Bookings: Bookings: I accept that Session Bookings cannot be made further than two weeks in advance. I understand that all bookings should be made via the Hoop City OneFitStop platform from either the Hoop City app or website.  Cancellations: I agree to provide a minimum of 24-hours’ notice for any cancellation to a booking, and a failure to do so, will mean the loss of monies and/or credits (no refunds will be provided). Cancellations that are communicate more than 24 hours before the commencement of the booking can reschedule without ramifications.

Gym (Strong Room): I understand that anyone under the age of 16 years is NOT allowed to enter the gym (strong room) without Supervision from Hoop City employee or contractor.

Children Under 12: Athletes 12 years of age or under will require an adult (parent, guardian or designated adult over 18 years) to sign in and out of the facility.

Transfers: I accept that I can not transfer any funds, credits or bookings to any other individual, including family and friends, and that if found to so do, may lead to loss of membership, removal from venue or suspension from venue, at the discretion of Hoop City.

Induction: I agree to undertake an onsite induction with Hoop City employee or contractor to ensure Understand the safe and appropriate use of all equipment and technology (including induction of the gym (strong room)).

General: I agree that Hoop City may, in our absolute discretion, change these terms and conditions from time to time without notice to you, and acknowledge that if any part of any of these terms and conditions is void, then the part that is void may be severed. I understand that any dispute arising out of these Terms and Conditions are governed by the laws of Victoria, Australia.

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